Chief Concierge

The Hongkong and Shanghai Hotels, Limited; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Peninsula Manila is seeking a highly personable Chief Concierge to lead guest services and related operations in Makati. You will curate exceptional experiences, leverage industry networks, and guide a motivated service team to deliver anticipatory, personalized luxury service aligned with Peninsula Service Principles.

You will oversee staff levels, budgeting, and partnerships to continually elevate guest satisfaction and loyalty in Manila's premier luxury hotel setting.

Qualifications

• Bachelor-level hospitality education preferred.
• Experience in concierge/guest services is essential.
• Strong knowledge of luxury dining, arts, culture, and local destinations is beneficial.

Responsibilities

• Oversee day-to-day Concierge, Guest Services, Transportation, Parking, and Airport operations.
• Manage payroll, staffing, and operating expenses; oversee Transportation P&L.

Skills

Concierge & Guest Services

Customer service

Team leadership

Hospitality knowledge

Education

BS Hotel Restaurant Management Degree

Job description

Job Description:

We are looking for a highly passionate and personable individual responsible for curating exceptional guest experiences through deep destination expertise, strong industry networks, and the development of a highly motivated and service-driven team.

Key Accountabilities

• Oversee day-to-day Concierge, Guest Services, Transportation, Parking, and Airport operations, ensuring consistent delivery of seamless, anticipatory, and personalized luxury service aligned with Peninsula Service Principles.
• Manage departmental payroll, staffing levels, and operating expenses in accordance with budget. Oversee Transportation P&L, including forecasting, budgeting, and revenue optimization.
• Proactively manage guest feedback, ensuring effective and elevated service recovery that not only resolves concerns but enhances overall guest perception and loyalty.
• Maintain deep and up-to-date knowledge of luxury dining, arts, culture, events, and lifestyle offerings within Manila and key destinations. Cultivate strong relationships with industry partners to provide exclusive access and bespoke experiences.
• Ensure flawless execution of core Concierge services, including reservations, ticketing, special requests, logistics coordination, and bespoke guest arrangements, with a strong emphasis on personalization.

General Requirements

• BS Hotel Restaurant Management Degree - Major in Hospitality is preferred
• A member of Les Clefs dOr Philippines is an advantage
• At least 1-2 years experience in a Chief Concierge role
• Highly resourceful, passionate and dedicated in the line of Concierge & Guest Services
• Front Desk and Guest Relations previous experience is an advantage

The Peninsula Manila

Located in Makati Citys bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the Jewel in the Capital's Crown, it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, "The Best Premium Hotel in the Philippines" by Trip.com. It also holds a spot in the Michelin Guide 2024.

Requirements: