Banquet Manager

The Hongkong and Shanghai Hotels; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

The Peninsula Manila seeks an experienced Banquet Manager to oversee efficient conference and events operations, including staff scheduling, task delegation, monitoring, and supervision of service to ensure flawless execution.

You will lead a team of casual colleagues, ensure timely event setup, proper attire, and high personal appearance standards, while communicating with hosts and addressing guest needs with courtesy and professionalism.

Qualifications

• With minimum Banquet experience of at least 5 years.
• Knowledge in reading function orders and banquet event orders.
• Knows different service and set up for function rooms and event spaces.
• Engaging, fast, efficient, and friendly.

Responsibilities

• Oversee the set-up of each event including checking the room layout and providing set-up information.
• Direct and lead a team of casual colleagues to deliver events to agreed standards.
• Oversee punctuality and appearance of all banquet staff and ensure proper uniform and hygiene.
• Communicate directly with hosts and be accessible to address needs as they arise.
• Handle or escalate guest and internal inquiries with courtesy to ensure issues are resolved.

Skills

Banquet management

Staff scheduling

Team leadership

Guest relations

Event operations

Job description

We are looking for a passionate Banquet Manager who will be accountable for the efficient operations of conference and events by taking responsibility for effective staff scheduling, delegation of job tasks, monitoring, and supervision of service.

Key accountabilities

• Ability to oversee the set-up of each event including checking the physical layout of the room, providing the team with proper set-up information, and ensuring correct postings
• Ability to direct and lead a team of casual colleagues to deliver an event to the agreed standards
• Oversee the punctuality and appearance of all banquet service employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene
• Ability to introduce and communicate directly to individual hosts, reviewing details and making him/herself accessible to the host for any need that may arise
• Handle, or relay to managers all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

General Requirements

• With minimum Banquet experience of at least 5 years
• Knowledge in reading function orders and banquet event orders
• Knows different service and set up for function rooms and event spaces
• Engaging, fast, efficient, and friendly

The Peninsula Manila

Located in Makati City's bustling business district, The Peninsula Manila has epitomised luxury and sophistication in the Philippines for over 40 years. Known as the 'Jewel in the Capital’s Crown,' it offers elegant rooms, renowned Filipino hospitality, and a stunning lobby. The hotel features award-winning dining, a top-rated bar, a fitness center, and a retail arcade. Recognised as "The Best Business Hotel in Manila" by readers of Business Traveller Asia-Pacific, “The Best Premium Hotel in the Philippines” by Trip.com. It also holds a spot in the Michelin Guide 2024.