Chat Support Specialist — Onsite, Training & Benefits

Talentlink Outsourcing; Batan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off – 1

Job summary

ALORICA PH is seeking customer service associates to join our onsite team in the Philippines. You will answer inquiries via email or chat, resolve issues, and help process orders while maintaining accurate customer records. Training is provided, with competitive pay and incentives.

We welcome fresh grads, SHS/HS grads, college undergrads, and vocational grads. Enjoy a 20% night differential, paid training, HMOs, and a range of benefits including 13th month pay and vacation time.

Qualifications

• Onsite work with a supportive team.
• Competitive salary packages + incentives.
• No BPO experience needed; training provided.
• Open to fresh grads, SHS/HS grads, college undergrads, vocational grads.
• 20% Night differential.
• Paid training & incentives.
• HMO & Government Benefits.
• 13th Month Pay.
• Vacation Leave / Personal Time Off – Paid.
• Anniversary Bonus.
• Annual Performance Increase.

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

Fresh grads welcome

Training provided

Customer service mindset

Education

SHS/HS graduate

College undergrad

Job description

ALORICA PH is seeking customer service associates to join our onsite team in the Philippines. You will answer inquiries via email or chat, resolve issues, and help process orders while maintaining accurate customer records. Training is provided, with competitive pay and incentives.

We welcome fresh grads, SHS/HS grads, college undergrads, and vocational grads. Enjoy a 20% night differential, paid training, HMOs, and a range of benefits including 13th month pay and vacation time.