Chat Support Specialist — Fast, Accurate Help

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking a Chat Support/Customer Service Representative in Metro Manila to respond to customer inquiries via chat, email, or voice channels and provide accurate information. The role emphasizes delivering quality service with a focus on customer satisfaction.

The ideal candidate demonstrates strong communication, problem-solving, multitasking, and excellent written English, with good typing speed and a commitment to delivering high standards of service.

Qualifications

• Strong communication skills.
• Problem-solving abilities.
• Multitasking capability.
• Good written English.
• Typing speed and accuracy.
• Customer-service skills.

Responsibilities

• Respond to customer inquiries through chat, messaging, email, or voice channels
• Resolve customer concerns
• Deliver accurate information to customers
• Manage multiple conversations efficiently
• Meet quality and productivity standards

Skills

Strong communication

Problem-solving

Multitasking

Good written English

Typing speed

Customer-service

Job description

ALORICA TELESERVICES, INC. is seeking a Chat Support/Customer Service Representative in Metro Manila to respond to customer inquiries via chat, email, or voice channels and provide accurate information. The role emphasizes delivering quality service with a focus on customer satisfaction.

The ideal candidate demonstrates strong communication, problem-solving, multitasking, and excellent written English, with good typing speed and a commitment to delivering high standards of service.