Chat Support Specialist: Customer Care & Troubleshooting

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 246,000 - 335,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking a Customer Service Representative to deliver exceptional support to customers in the Philippines.

You will provide introductory product information, troubleshoot issues, and follow up by phone, chat, or email to ensure satisfaction. Responsibilities include accessing databases to retrieve account information, upselling relevant products or services, escalating complex queries, and updating customer records after each interaction.

Responsibilities

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Job description

ALORICA TELESERVICES, INC. is seeking a Customer Service Representative to deliver exceptional support to customers in the Philippines.

You will provide introductory product information, troubleshoot issues, and follow up by phone, chat, or email to ensure satisfaction. Responsibilities include accessing databases to retrieve account information, upselling relevant products or services, escalating complex queries, and updating customer records after each interaction.