Chat Support Agent - Entry-Level with Growth & Benefits

ALORICA TELESERVICES, INC.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and incentives

Career growth and development

HMO benefits

Paid time off and holidays

Team-building activities

20% Night Differential

Job summary

ALORICA TELESERVICES, INC. is seeking a Customer Service Agent in the Philippines with no prior experience required as full training will be provided. You will respond to customer inquiries via chat and call, resolve issues, and provide product information to ensure a positive experience.

The role emphasizes strong communication, teamwork, and a customer-first mindset, with opportunities for career growth, HMO benefits, and incentives in a fast-paced environment.

Qualifications

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• No experience required
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving abilities
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficiency in English, both written and verbal
• Basic computer skills and familiarity with customer service software
• Passion for delivering exceptional customer experiences

Responsibilities

• Responding to inbound customer inquiries and requests via chat and call
• Resolving customer issues and concerns in a timely and professional manner
• Providing information about products and services to customers
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to promote additional products and services to customers
• Collaborating with team members to improve customer service processes and procedures

Skills

Communication

Customer service

Problem-solving

Teamwork

English proficiency

Basic computer skills

Education

Senior High School (New Curriculum)

Tools

Customer service software

Job description

ALORICA TELESERVICES, INC. is seeking a Customer Service Agent in the Philippines with no prior experience required as full training will be provided. You will respond to customer inquiries via chat and call, resolve issues, and provide product information to ensure a positive experience.

The role emphasizes strong communication, teamwork, and a customer-first mindset, with opportunities for career growth, HMO benefits, and incentives in a fast-paced environment.