Non-Voice Customer Service Pro - Help & Troubleshoot

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

ALORICA TELESERVICES, INC. is hiring a Customer Service Representative to deliver excellent support to customers in the Philippines. You will provide product information, address inquiries and guide users through troubleshooting steps to resolve issues effectively.

You will also log interactions, update records, and stay informed about our latest products and services to better assist customers across channels such as phone, chat, and email.

Responsibilities

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Job description

ALORICA TELESERVICES, INC. is hiring a Customer Service Representative to deliver excellent support to customers in the Philippines. You will provide product information, address inquiries and guide users through troubleshooting steps to resolve issues effectively.

You will also log interactions, update records, and stay informed about our latest products and services to better assist customers across channels such as phone, chat, and email.