Chat Support Specialist: Create Positive Customer Experiences

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Job summary

ALORICA TELESERVICES, INC. is seeking a Chat Support/Customer Service Representative to assist customers via chat, email, and voice channels from our Quezon City site. You will provide accurate information and resolve inquiries while upholding service standards.

The ideal candidate has strong written English, solid communication skills, and the ability to multitask across several conversations with speed and care. Training is provided, with opportunities for growth within the team.

Qualifications

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to multitask and manage multiple chats.
• Excellent written English.
• Fast and accurate typing.
• Customer-service orientation.

Responsibilities

• Respond to customer inquiries through chat, messaging, email, or voice channels
• Resolve customer concerns
• Deliver accurate information to customers
• Manage multiple conversations efficiently
• Meet quality and productivity standards

Skills

Communication skills

Problem-solving

Multitasking

Written English

Typing speed

Customer service

Job description

ALORICA TELESERVICES, INC. is seeking a Chat Support/Customer Service Representative to assist customers via chat, email, and voice channels from our Quezon City site. You will provide accurate information and resolve inquiries while upholding service standards.

The ideal candidate has strong written English, solid communication skills, and the ability to multitask across several conversations with speed and care. Training is provided, with opportunities for growth within the team.