Customer Care & Account Support Specialist

Pinoybisnes; Hinoba-an; On-site; PHP 167,000 - 223,000; Full time

Job summary

Alorica in Quezon City, Metro Manila is seeking a customer service professional to handle product and service inquiries, open and update customer accounts, and resolve issues by guiding customers to solutions. The role involves maintaining records and ensuring timely follow-up.

Requirements include at least 18 years old, excellent English communication, and high school completion. Call center experience is preferred but not required; basic computer skills and typing at least 25 words per minute

Qualifications

• At least 18 years old and have excellent English communication skills.
• Must have completed high school.
• Call center experience in customer service, collections or sales is preferred but not required.

Responsibilities

• Answer product and service questions to attract potential customers.
• Open customer accounts by recording account information and maintaining records.
• Update customer information and resolving problems by explaining the best solution and following up.

Skills

English communication

Typing speed

Computer literacy

Education

High school diploma

Job description

Alorica in Quezon City, Metro Manila is seeking a customer service professional to handle product and service inquiries, open and update customer accounts, and resolve issues by guiding customers to solutions. The role involves maintaining records and ensuring timely follow-up.

Requirements include at least 18 years old, excellent English communication, and high school completion. Call center experience is preferred but not required; basic computer skills and typing at least 25 words per minute