Chat Support - Customer Service Account - Start Asap!

ALORICA TELESERVICES, INC.; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and incentives

Career growth and development

HMO benefits

Paid time off and holidays

Team-building activities

20% Night Differential

Job summary

ALORICA TELESERVICES, INC. is seeking a Customer Service Agent in the Philippines with no prior experience required as full training will be provided. You will respond to customer inquiries via chat and call, resolve issues, and provide product information to ensure a positive experience.

The role emphasizes strong communication, teamwork, and a customer-first mindset, with opportunities for career growth, HMO benefits, and incentives in a fast-paced environment.

Qualifications

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• No experience required
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving abilities
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficiency in English, both written and verbal
• Basic computer skills and familiarity with customer service software
• Passion for delivering exceptional customer experiences

Responsibilities

• Responding to inbound customer inquiries and requests via chat and call
• Resolving customer issues and concerns in a timely and professional manner
• Providing information about products and services to customers
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to promote additional products and services to customers
• Collaborating with team members to improve customer service processes and procedures

Skills

Communication

Customer service

Problem-solving

Teamwork

English proficiency

Basic computer skills

Education

Senior High School (New Curriculum)

Tools

Customer service software

Job description

About the role

This is an exciting opportunity to join the Customer Service team at ALORICA TELESERVICES, INC.' as a Customer Service Agent. No prior experience is required as full training will be provided - you can start immediately!

What you'll be doing

• Responding to inbound customer inquiries and requests via chat and call
• Resolving customer issues and concerns in a timely and professional manner
• Providing information about products and services to customers
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to promote additional products and services to customers
• Collaborating with team members to improve customer service processes and procedures

What we're looking for

• Must have completed Senior High School (New Curriculum) | High School Graduate (Old Curriculum)
• No experience required!
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving abilities
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Proficiency in English, both written and verbal
• Basic computer skills and familiarity with customer service software
• Passion for delivering exceptional customer experiences

What we offer

At Alorica Teleservices, Inc., we value our employees and strive to provide a rewarding and supportive work environment.

Some of the benefits you can enjoy includes:

• Competitive salary and performance-based incentives
• Opportunities for career growth and development
• HMO benefits
• Paid time off and holidays
• Team-building activities and social events
• 20% Night Differential

About us

ALORICA TELESERVICES, INC.' is a leading provider of customer service and business process outsourcing solutions. With a global presence and a focus on innovation, we are dedicated to delivering exceptional experiences for our clients and their customers. Our talented and diverse team of professionals is the foundation of our success, and we are committed to creating a workplace that fosters collaboration, creativity, and personal growth.

Office Address: 2310 MJ PLAZA, Chino roces extension. Makati City (Near MRT Magallanes station)

Operation Hours: 10:00 am to 5:00 pm

Bring a valid I.D