Customer Service Agent: Onsite in Davao City - Paid Training

Caldwell Communications Consultancy Philippines; Davao del Sur; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Paid training from Day 1

Performance-based incentives

Government mandated benefits

Health Insurance

Job summary

Caldwell Communications Consultancy Philippines is hiring Call Center Agents in Davao City. This role involves assisting clients with inquiries, providing accurate information, and resolving concerns across various channels. Ideal candidates should be at least high school graduates with strong English communication skills. The company offers a competitive salary, benefits, and training from day one. Join a supportive working environment and grow your career in the BPO industry.

Qualifications

• Strong English communication skills, both written and spoken.
• Customer-focused, detail-oriented, with a problem-solving mindset.
• Basic computer literacy and ability to multitask.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information about services, processes, or policies.
• Resolve issues promptly and professionally.
• Maintain records of all interactions and updates.
• Escalate unresolved or complex issues to supervisors.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Strong English communication skills

Customer-focused mindset

Detail-oriented

Problem-solving mindset

Basic computer literacy

Multitasking ability

Education

High School or Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines is hiring Call Center Agents in Davao City. This role involves assisting clients with inquiries, providing accurate information, and resolving concerns across various channels. Ideal candidates should be at least high school graduates with strong English communication skills. The company offers a competitive salary, benefits, and training from day one. Join a supportive working environment and grow your career in the BPO industry.