Chat Support Agent (Non-Voice) - Paid Training + HMO

Caldwell Communications Consultancy Philippines; Davao del Sur; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage

Paid training from Day 1

Performance-based incentives

Career growth opportunities

People-first work environment

Competitive salary

Job summary

Caldwell Communications Consultancy Philippines in Davao City is hiring Non-Voice Customer Service Representatives to assist customers via chat platforms, handling inquiries, billing concerns, and account-related requests with accurate information.

The role offers paid training from Day 1, performance-based incentives, and a supportive, people-first work environment, with shifting schedules including nights and weekends, and onsite work in Davao City.

Qualifications

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate.
• Open to fresh grads; experience is an advantage.
• Willing to work onsite in Davao City; basic computer knowledge and multitasking.

Responsibilities

• Respond to customer inquiries via chat support channels.
• Assist with billing concerns, sales inquiries, and account updates.
• Provide accurate information and timely resolutions.
• Document all customer interactions properly.
• Escalate complex issues to supervisors when needed.
• Maintain quality, productivity, and customer satisfaction standards.

Skills

Customer-focused

Detail-oriented

Education

High School Diploma/ALS

Job description

Caldwell Communications Consultancy Philippines in Davao City is hiring Non-Voice Customer Service Representatives to assist customers via chat platforms, handling inquiries, billing concerns, and account-related requests with accurate information.

The role offers paid training from Day 1, performance-based incentives, and a supportive, people-first work environment, with shifting schedules including nights and weekends, and onsite work in Davao City.