On-Site Customer Support Specialist - Davao City

TASQ Staffing Solutions Inc.; Davao del Sur; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Government Mandated Benefits

Job summary

A staffing solutions company is looking for Customer Service Representatives in Davao City. Candidates will provide exceptional service by responding to inquiries via phone, email, and chat. This role requires a High School Graduate or Senior High Graduate, conversant in English, and amenable to a shifting schedule. Responsibilities include resolving customer issues, maintaining records, and enhancing customer experience. Interested individuals can start ASAP and must be willing to work onsite, including weekends and holidays.

Qualifications

• Conversant in both spoken and written English.
• Willing to work on shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate to improve customer service processes.
• Provide product and service information to assist customers.
• Proactively enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Effective communication

Problem-solving

Customer profiling

Conversational English

Education

High School Graduate or Senior High School Graduate

Job description

A staffing solutions company is looking for Customer Service Representatives in Davao City. Candidates will provide exceptional service by responding to inquiries via phone, email, and chat. This role requires a High School Graduate or Senior High Graduate, conversant in English, and amenable to a shifting schedule. Responsibilities include resolving customer issues, maintaining records, and enhancing customer experience. Interested individuals can start ASAP and must be willing to work onsite, including weekends and holidays.