Chat Support Representative (Non-voice) - Alorica Eton Centris site

Alorica Philippines; Quezon City; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Paid training and incentives

20% night differential

13th month pay

Vacation leave / personal time off

Anniversary bonus

Annual performance increase

Job summary

A customer service company located in Quezon City is seeking a Chat Support Representative for on-site work. The role offers a competitive salary ranging from ₱18K to ₱37K monthly. No experience is required as training will be provided. Candidates should have excellent communication and problem-solving skills and can be fresh graduates or vocational students.

Qualifications

• No prior BPO experience required; training provided.
• Open to Fresh Graduates, SHS, College Undergraduates, and Vocational Graduates.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.

Skills

Customer service

Communication

Problem-solving

Education

High/Senior High School

Job description

Chat Support Representative (Non-voice) - Alorica Eton Centris site

On-site - Quezon No Exp Required High/Senior High School Full-time

Job Description

We are seeking a highly skilled and motivated Chat Support Representative to join our team. The successful candidate will be responsible for providing exceptional customer service via phone, email, or chat.

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements & Benefits

We offer a competitive salary range of ₱18K up to ₱37K monthly. Benefits include:

• Earn ₱18K up to ₱37K monthly salary range
• NO BPO experience needed – We will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Working Location

The position is located in Quezon. If you are a team player with excellent communication and problem-solving skills, we encourage you to apply.

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