Chat Support Representative | Cubao | Onsite Job

Talentlink Outsourcing; Philippines; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

Night differential 20%

Paid training & incentives

13th month pay

Vacation leave / PTO – Paid

Annual performance increase

Job summary

TalentLink Outsourcing in Quezon City is seeking a Chat Support Representative to handle customer inquiries via chat and email on an onsite basis. No prior BPO experience is required as comprehensive training will be provided.

Fresh graduates and SHS/HS graduates are welcome to apply, with opportunities for performance-based incentives and career growth. You will join a professional team, receive a 20% night differential, paid training, 13th month pay, and annual performance increases.

Qualifications

• No BPO experience required; we will train you.
• Onsite position in Quezon City.
• Fresh grads welcome; SHS/HS grads and college undergrads allowed.
• 40-hour workweek with night differential benefits.

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

Customer service

English language

Problem solving

Team player

Strong work ethic

Technical skills

Back office support

Call center

Organizational skills

Education

High school diploma or equivalent

Job description

Chat Support Representative | Cubao | Onsite Job

TalentLink Outsourcing

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly Gifts

Professional Development

Employee Assistance Program, Job Training, Mentorship Program, Professional Development

Responsibilities :

• Answer customer inquiries via email, or chat.
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase

Customer Service English Language Problem Solving Team Player Strong Work Ethic Technical Skills Back Office Support Call Centre Organizational Skills People Skills

Prince Villacora

HR Manager TalentLink Outsourcing