Chat Support Representative

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 246,000 - 335,000; Full time

Job summary

Caldwell Communications Consultancy Philippines is seeking a customer service representative in Quezon City to identify customer needs, clarify information, and resolve concerns with solutions or alternatives. The role emphasizes upselling when opportunities arise and building lasting relationships with customers.

The position requires maintaining detailed records of conversations in the call center database and striving to meet personal and team targets, both qualitative and quantitative.

Responsibilities

• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.

Job description

• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets.

APPLY NOW!