Chat Support & Upsell Specialist
Caldwell Communications Consultancy Philippines
14 days+
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Job description
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
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