Chat Support Representative

IntouchCX; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

IntouchCX is seeking a customer support specialist in the Philippines. The role requires at least 6 months of BPO experience and typing speeds of 40 WPM for chat, social media, and email.

Candidates must be available for regular weekend and holiday shifts, including evenings or early mornings. The ideal candidate will demonstrate patience, empathy, clear writing, and strong communication skills, staying resilient under pressure.

Qualifications

• Must have at least 6 months of BPO experience.
• Typing skills of at least 40 words per minute (40 WPM) for Chat, Social Media and Email.
• Must be available for a regular schedule spanning weekends and holidays; shifts may include evenings or early mornings.
• Patience, empathy and an ability to manage stress.
• Strong writing ability and eloquence.
• Excellent communication, listening and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Strong problem-solving skills.

Skills

BPO experience

Typing 40 WPM

Weekend/holiday schedule

Patience & empathy

Strong writing

Communication skills

Listening skills

Interpersonal skills

Stress management

Problem solving

Job description

• Must have at least 6 months of BPO experience
• Great Typing skills (at least 40 words per minute required, 40 WPM for Chat, Social Media and Email).
• Must be available for a regular schedule, one that spans weekends, and holidays, as our customers need us. Shifts may include evening or early morning hours.
• Patience, empathy, and an evolved ability to manage stress.
• Skilled and eloquent writing.
• Strong communication, listening, and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Problem Solving