Customer Service Representative | 18K - 31K Salary | Davao City

Caldwell Communications; Davao City; On-site; PHP 315,000 - 377,000; Full time

Benefits offered by this job

Performance incentives

Paid training starting Day 1

Upskilling opportunities

Job summary

Caldwell Communications in Davao City is seeking an entry-level customer service representative for a full-time onsite role with a shifting schedule. The position offers up to ₱31,000 per month and paid training starting Day 1 to help you build essential customer service skills.

Fresh graduates or career shifters are welcome, with no prior BPO experience required. You will handle inquiries via phone and chat, document interactions, and grow professionally in a supportive environment.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Fresh graduates and career shifters welcome.
• Strong customer service and problem-solving skills.

Responsibilities

• Answer customer questions via phone, chat, or other channels.
• Handle account, product, and service concerns.
• Process customer requests and updates.
• Provide solutions based on customer needs.
• Document interactions accurately and escalate complex issues when necessary.
• Meet quality, productivity, and customer satisfaction goals.

Skills

Customer service

Problem solving

Basic computer skills

Typing skills

Fast-paced environment

Education

High School diploma

Job description

Employment Type: Full-time | Onsite | Shifting Schedule

Salary and Benefits

• Salary of up to ₱31,000 per month
• Performance incentives and bonuses
• Paid training starting Day 1
• Continuous learning and upskilling

Applicant Pain Point and Job Opportunity

Start your BPO career—even without call center experience.

Are you a fresh graduate, first-time job seeker, or career shifter looking for your first opportunity? No BPO experience is required for this role. With paid training starting Day 1, you can learn essential customer service skills, gain practical experience, and build a foundation for long-term career growth.

Job Responsibilities

• Answer customer questions and provide accurate information through phone, chat, or other support channels.
• Handle account, product, and service concerns.
• Process customer requests and updates.
• Provide appropriate solutions based on customer needs.
• Document interactions accurately and escalat(e) complex concerns when necessary.
• Follow service procedures and meet quality, productivity, and customer satisfaction goals.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Fresh graduates, first-time job seekers, and career shifters are welcome.
• Customer service and problem-solving skills.
• Basic computer and typing skills.
• Willing to learn and work in a fast-paced environment.
• Willing to work onsite on a shifting schedule, including nights, weekends, and holidays when required.

Willingness to Relocate

This position requires onsite work in Davao City, Davao del Sur. Applicants from other cities and provinces are encouraged to apply if they are willing to relocate. Step outside your comfort zone, explore new opportunities, and build your professional skills as you begin your BPO career in Davao City.