Customer Service Representative / CSR

Recruitify_HR; Makati; On-site; PHP 274,201 - 328,438; Full time

Benefits offered by this job

Bonuses

Paid training

Career growth

13th month pay

Job summary

Telesys is hiring a Customer Service Representative to handle customer inquiries and provide assistance in a fast-paced BPO environment in Malate, Manila. The role requires at least 6 months of experience in customer service or BPO, with a strong emphasis on delivering excellent service and maintaining accurate records.

This onsite position offers a shifting schedule, training, and opportunities for growth within a supportive team.

Qualifications

• At least 6 months of customer service or BPO experience.
• High School or Senior High School graduate (college level or graduate is an advantage).
• Open to career shifters with relevant experience.
• Good English communication skills, both verbal and written.
• Strong customer service orientation.
• Basic computer skills and ability to multitask.
• Willing to work onsite in Malate, Manila and on shifting schedules.

Responsibilities

• Handle inbound customer service inquiries and concerns
• Assist customers with general account and service-related questions
• Provide accurate information and appropriate solutions
• Resolve customer issues efficiently and professionally
• Document all customer interactions in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Skills

English communication

Customer service

Multitasking

Computer skills

Education

High School diploma

Job description

Customer Service Representative (Call Center Agent | BPO | Malate, Manila)

Telesys | Malate, Manila | Onsite | Up to ₱27,000/month | Full-time

Why Work with Us

Compensation & Benefits

• Up to ₱27,000 monthly basic salary
• Performance incentives and bonuses
• Paid training and development programs
• Clear career growth opportunities
• 13th month pay

Workplace Culture

• Supportive and team-oriented environment
• Coaching, mentorship, and continuous feedback
• Employee recognition programs
• Long-term career development focus

Job Description

We are currently hiring a Customer Service Representative to handle customer inquiries, provide assistance, and resolve concerns in a fast‑paced BPO environment. You will be responsible for delivering excellent service, ensuring customer satisfaction, and maintaining accurate records of all interactions.

This role is ideal for individuals looking for call center jobs in Manila and BPO opportunities with at least 6 months of customer service or BPO experience, offering strong growth potential and career development.

Key Responsibilities

• Handle inbound customer service inquiries and concerns
• Assist customers with general account and service-related questions
• Provide accurate information and appropriate solutions
• Resolve customer issues efficiently and professionally
• Document all customer interactions in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Work Schedule & Training

This is a shifting schedule role, including weekends and holidays. Full paid training is provided for all new hires.

Requirements

• At least 6 months of customer service or BPO experience
• High School or Senior High School graduate (college level or graduate is an advantage)
• Open to career shifters with relevant experience
• Good English communication skills, both verbal and written
• Strong customer service orientation
• Basic computer skills and ability to multitask
• Willing to work onsite in Malate, Manila and on shifting schedules

Location

Malate, Manila (Onsite Only)

Sites Available

• Alabang
• Manila
• Makati
• Pasay
• Parañaque
• Taguig

About Telesys

Telesys is growing and we are looking for Customer Service Representatives in Malate, Manila. We welcome applicants with at least 6 months of BPO or customer service experience. This is a great opportunity to continue building your career in the BPO industry while strengthening communication and customer service skills in a supportive and growth‑focused environment.