Chat & Email Support Specialist – Calm, Empathetic & Fast

IntouchCX; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Job summary

IntouchCX in Quezon City, Metro Manila is seeking a customer service professional with at least 6 months of BPO experience. The role requires typing 40 WPM for chat, social media, and email, and availability for regular weekend and holiday shifts to meet customer demand.

Ideal candidates demonstrate patience, empathy, stress management, and eloquent writing, alongside strong communication, listening, and interpersonal skills.

Qualifications

• Must have at least 6 months of BPO experience.
• Great Typing skills (at least 40 words per minute required, 40 WPM for Chat, Social Media and Email)
• Must be available for a regular schedule, one that spans weekends, and holidays, as our customers need us. Shifts may include evening or early morning hours.
• Patience, empathy, and an evolved ability to manage stress.
• Skilled and eloquent writing.
• Strong communication, listening, and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Problem Solving

Job description

IntouchCX in Quezon City, Metro Manila is seeking a customer service professional with at least 6 months of BPO experience. The role requires typing 40 WPM for chat, social media, and email, and availability for regular weekend and holiday shifts to meet customer demand.

Ideal candidates demonstrate patience, empathy, stress management, and eloquent writing, alongside strong communication, listening, and interpersonal skills.