Chat Support Specialist — Weekend & Holiday Shifts

IntouchCX; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

IntouchCX in the Philippines is seeking a customer support specialist with at least 6 months of BPO experience and a typing speed of 40 WPM for Chat, Social Media, and Email. Candidates must demonstrate clear writing and strong listening skills.

Applicants should be available for regular schedules that include weekends and holidays, with shifts potentially in evenings or early mornings. Patience, empathy, and stress-management abilities, plus strong communication and problem-solving skills, are

Qualifications

• At least 6 months of BPO experience.
• Typing speed of at least 40 WPM for Chat, Social Media and Email.
• Available for regular schedules including weekends and holidays.
• Shifts may include evening or early morning hours.
• Patience, empathy, and stress management skills.
• Skilled and eloquent writing.
• Strong communication, listening and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Problem solving.

Skills

BPO experience

Typing 40 WPM

Weekend/holiday availability

Evening/early morning shifts

Patience & stress management

Writing skills

Communication & listening

Problem solving

Job description

IntouchCX in the Philippines is seeking a customer support specialist with at least 6 months of BPO experience and a typing speed of 40 WPM for Chat, Social Media, and Email. Candidates must demonstrate clear writing and strong listening skills.

Applicants should be available for regular schedules that include weekends and holidays, with shifts potentially in evenings or early mornings. Patience, empathy, and stress-management abilities, plus strong communication and problem-solving skills, are