Chat/Email Support Representative

Excelsia BPO; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Excelsia BPO seeks a customer service professional to relate to customers and provide excellent service to clients handling technical problems and service solutions.

The role covers outbound sales accounts and potential cross-trainings, with flexibility to shift or transfer between accounts to meet business needs.

Responsibilities

• Handle outbound sales accounts
• May have up-trainings / cross-trainings on future processes
• May be transferred to another account or shift schedule depending on the business need
• Handle other possible accounts: Inbound Sales, Customer Service, Technical Support, Outbound Lead Generation, Telemarketing and Sales, After Sales Support, Survey, Data Entry, Online Live Chat, Email Management and Virtual Assistant Services, Research, IT Support, Transcription Services
• Ability to multi-task in between calls and documentation
• Accurately documents amendments requested by customers and what transpired during the call
• Ability to understand and follow instructions precisely
• Maintaining confidentiality of work related information and materials
• Meets the account’s goals and target metrics

Job description

Are you able to relate to customers and provide excellent customer service to clients dealing with technical problems and service solutions?

_ Position Description, Duties & Responsibilities _

• Outbound sales account
• May have up-trainings / cross-trainings on future processes
• May be transferred to another account or shift schedule depending on the business need
• Other possible accounts:
  • Inbound Sales
  • Customer Service
  • Technical Support
  • Outbound Lead Generation
  • Telemarketing and Sales
  • After Sales Support
  • Survey
  • Data Entry
  • Online Live Chat
  • Email Management and Virtual Assistant Services
  • Research
  • IT Support
  • Transcription Services
• Ability to multi-task in between calls and documentation
• Accurately documents the amendments requested by the customers and/or what transpired during the call
• Ability to understand and follow instructions precisely
• Maintaining confidentiality of work related information and materials
• Meets the account’s goals and target metrics