Chat & Email CSR (In-Office) – Growth & Perks

iQor (Philippines), Inc.; Santa Rosa; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive pay and allowances with月ly

HMO benefits for you, plus dependents

Up to 30 days paid leave annually

Night differential pay

Free onsite medical care

Job summary

iQor (Philippines), Inc. is seeking a NON-Voice Customer Service Representative to handle chat and written inquiries from customers in an office-based setting in Laguna. You will read concerns carefully and provide accurate solutions, building trust with clients and teammates.

Ideal candidates are high school graduates with strong English skills and a willingness to learn, with or without prior BPO experience. Computer proficiency and a positive attitude are essential.

Qualifications

• High school or senior high graduation.
• Strong English communication skills.
• Willing to learn and dependable attitude.
• Customer service or BPO experience is a plus but not required.
• Comfortable using a computer and online tools.

Responsibilities

• Respond to customer inquiries through chat, email, or support tickets with professionalism, empathy, and a positive tone.
• Read and understand concerns, then provide accurate and thoughtful solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Manage customer needs with attention to detail, aiming to resolve issues efficiently—ideally within the first interaction.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Skills

Strong English communication

Customer service

BPO experience

Willingness to learn

Education

High school diploma or equivalent

Tools

Computer basics

Job description

iQor (Philippines), Inc. is seeking a NON-Voice Customer Service Representative to handle chat and written inquiries from customers in an office-based setting in Laguna. You will read concerns carefully and provide accurate solutions, building trust with clients and teammates.

Ideal candidates are high school graduates with strong English skills and a willingness to learn, with or without prior BPO experience. Computer proficiency and a positive attitude are essential.