US Healthcare - Chat Customer Service | Up to Php29,000 Package | TTEC Pasay

TTEC; Pasay; Vor Ort; PHP 279.000 - 469.000; Vollzeit

Benefits dieser Stelle

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Zusammenfassung

A leading customer service firm in Pasay is seeking a Chat Customer Service Representative to join their team. This onsite position focuses on resolving customer issues through various written platforms such as chat and email. The ideal candidate will have completed senior high school and possess 1-2 years of BPO customer service experience. The firm offers a supportive culture, professional development opportunities, and a competitive compensation package that includes performance bonuses and benefits like tuition reimbursement.

Qualifikationen

• One to two years of BPO customer service experience is required.
• Ability to recognize, apply and explain product or service knowledge.
• Recognize, apply and explain product or service knowledge.
• Computer experience.

Aufgaben

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication.

Kenntnisse

Customer service experience

Written communication

Computer skills

Computer literacy

Ausbildung

Completed senior high school or equivalent

Jobbeschreibung

Your potential has a place here with TTEC’s award-winning employment experience.As aChat Customer Service Representative working onsite in Pasay,you’llbe a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

WhatYou’llDo

Do you have a passion for helping others and giving them peace of mind? In this role,you'llwork to resolve customer issues via chat services including chat, text, email, social media, directmessagingas well as other nonverbal platforms. Whetherit’sgetting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile,you’llbe the difference between their customer experience being just average or an exceptional one.

During a Typical Day,You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What YouBring to the Role

• Completedsenior high school orequivalent
• One to two years of BPOcustomer service experienceisrequired
• Recognize,applyand explain your product or service knowledge.
• Computer experience

What You Can Expect

• Supportive of your careerand professional development
• An inclusive culture and community minded organization where giving back isencouraged
• A global team of curious lifelong learners guided by our companyvalues
• Ask us about our paid time off (PTO) and wellness and healthcarebenefits
• And yes... a great compensation package and performance bonus opportunities, benefitsyou'dexpect and maybe a few that would pleasantly surprise you (like tuition reimbursement)