TTEC Pasay | Dayshift Retail Customer Service I | Up to PHP 24,900 | Onsite

TTEC; Pasay; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Dayshift work schedule

Career development support

Health benefits package

Job summary

An international customer service company is seeking a Customer Service Representative to work onsite in Pasay. You will resolve customer issues and provide support through various communication channels. Applicants should have at least 6 months of BPO experience and be residents of Metro Manila or Cavite. This role offers a dayshift work schedule and supports career development.

Qualifications

• 6 months or more of customer service experience in a BPO industry.
• Completed senior high school or 2nd year in college.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.
• A residence within Metro Manila or Cavite area.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using voice, email and chat.

Skills

Customer service experience

Product or service knowledge

Computer experience

Education

Completed senior high school or 2nd year in college

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Pasay, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

• Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC office at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City

What You’ll be Doing

• Do you have a passion for helping others and giving them peace of mind? In this role, you’ll work to resolve customer technical requests or issues via call or non-voice services such as email, live chat, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using voice, email and chat

What You Bring to the Role

• 6 months or more of customer service experience in a BPO industry
• Completed senior high school or 2nd year in college
• Recognize, apply and explain your product or service knowledge
• Computer experience
• A residence within Metro Manila or Cavite area

What You Can Expect

• Dayshift work schedule
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives