Channel Enablement Manager

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Concentrix Makati is seeking a Channel Enablement Manager to drive sales growth through strategic channel partners. You will enable the sales process, manage partner relationships, and deliver training that highlights the value of our products and services.

In this role you’ll forecast performance with CRM data, supervise a team, and coordinate cross-functional efforts to improve channel health and customer satisfaction at scale.

Qualifications

• Experience enabling channel sales processes.
• Ability to train sales teams and share insights.

Responsibilities

• Manage relationships with important channel partners and support a team to drive sales through channel partners.
• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.
• Conduct monthly/quarterly consultative reviews and health checks analyzing needs.
• Create talking tracks related to customer health and use predictive data to identify at-risk customers.
• Maintain overall health of channel, ensuring high satisfaction levels, with feedback to improve channel experience.
• Manage channel escalations and coordinate prompt resolutions while communicating with client and teams.
• Guide calls with channel partners to share best practices and growth opportunities.
• Create and deliver training to the sales team about product value and benefits.
• Manage high volume of customer contacts through phone and email daily.
• Work with cross-functional teams to improve sales processes and customer experience.
• Maintain CRM data hygiene to ensure data quality.

Job description

Channel Enablement Manager

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client.

• Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.


• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts


• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners


• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs


• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers


• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.


• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams


• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business


• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products


• Manage high volume of customer contacts through phone and email each day


• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience


• Maintain a high level of CRM hygiene to ensure all relevant data is captured

May potentially attend vendor events

Location: PHL Makati City - SLC

Language Requirements: Time Type: Full time

Mission:

Hi, we're Concentrix.

We’re a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future.

Some call us a global technology and services leader.

But we’re so much more.

Human-centered, tech-powered, intelligence fuelled.

Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.

Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.

We’ve got them covered.

But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences.

The technologists & engineers who buildsmarter solutions.

And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology, and digital operations.

You could say, at the heart…

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.