Change Management Specialist (Financial)

CGI (PHILIPPINES) INC.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

CGI (PHILIPPINES) INC. is seeking a Change Management Specialist to bridge business and technology teams, ensuring changes are translated into operational success. The role focuses on adoption, minimizes disruption, and drives improvements in efficiency and service delivery.

You will lead end-to-end change initiatives, including process mapping, KPI tracking, and training delivery, while leveraging ADKAR/Prosci frameworks and Lean/Six Sigma principles.

Qualifications

• College graduate with a focus in business, finance, or related field.

Responsibilities

• Oversee and deliver structured change plans covering communication, training, stakeholder engagement, and business readiness across the project lifecycle.

Skills

Change management

Business transformation

Operational improvement

Stakeholder engagement

End-to-end process thinking

Data analysis

Lean / Six Sigma

ADKAR / Prosci

Communication

Education

Bachelor's degree in business/finance/related field

Tools

Visio

Excel

Tableau

JIRA

Confluence

MS Project

Teams

Job description

About the role

We are seeking a Change Management Specialist to ensure that both business and technology changes are effectively translated into operational success, with a strong focus on the people side of change. Acting as a bridge between business stakeholders and technology teams, the role supports smooth adoption, minimizes disruption, and drives measurable improvements in efficiency, productivity, and service delivery. Success in this role requires a results driven mindset, high adaptability, and the ability to manage ambiguity in fast paced environments.

Key responsibilities

• Oversee and deliver structured change plans covering communication, training, stakeholder engagement, and business readiness across the project lifecycle

• Act as the key link between business and technology teams, translating business needs into clear, user focused requirements and facilitating cross functional workshops for shared understanding

• Identify and lead initiatives to streamline processes, conduct process mapping and root cause analysis, optimize workflows, and drive automation

• Conduct impact assessments and gap analysis, interpret data, identify trends, and define/monitor KPIs to measure change adoption and business outcomes

• Manage timelines, dependencies, and deliverables for transformation and improvement projects from planning through execution, including coordinating cutover and post implementation support

• Translate complex concepts into clear messaging, influence stakeholders across all levels, and build strong cross functional relationships

• Champion a culture of continuous improvement, capture lessons learned, and use feedback and KPIs to drive targeted enhancements

• Comply with assigned shift schedules and rest day schedules

• Deliver service that meets or exceeds quality standards and take prompt action to correct any deficiencies in performance or process

• Actively participate in team and company meetings and support team members as needed

About you

• College Graduate; any financial, accounting, business related course is a plus

• Proven experience in change management, business transformation, or operational improvement roles

• Demonstrated ability to lead or support end to end change initiatives, including system implementations, platform migrations, process improvements, and conversion projects

• Strong understanding of end to end operational processes, customer journeys, and service delivery models

• Working knowledge of change management frameworks (e.g., ADKAR/Prosci) and experience applying Lean or Six Sigma principles

• Familiarity with structured project delivery approaches (e.g., Agile, Waterfall, or hybrid models)

• Transfer Agency domain knowledge or expertise is highly preferred

• Experience with process/data analysis and reporting tools (e.g., Visio, Excel, Tableau) and familiarity with project/collaboration tools (e.g., JIRA, Confluence, MS Project, Teams)

• Excellent written and verbal communication skills

• Strong analytical capability and problem-solving skills