Change Manager - ADKAR

Ascendion; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ascendion in Metro Manila is seeking an experienced Change Management professional to lead IT project change initiatives. You will design ADKAR-based strategies, engage senior stakeholders, and drive adoption of new processes across teams.

You will develop impact assessments, communication plans, and training materials, monitor adoption metrics, address resistance, and report outcomes to project leaders. This role partners with PMs and IT teams to ensure changes are integrated into project

Qualifications

• Bachelor's degree required in IT/CS or related field.
• 3–4 years of change management experience, preferably with ADKAR.
• Hands-on experience driving change adoption in IT projects.

Responsibilities

• Develop and implement change management strategies aligned with project goals.
• Identify stakeholders and communicate updates and impact.
• Plan and deliver training to enable user adoption.
• Conduct impact assessments and risk mitigation planning.
• Monitor adoption and perform post-implementation reviews.
• Collaborate with PMs and IT teams to integrate change activities.

Skills

ADKAR Model

Stakeholder Management

Communication Planning

Training Design

Risk Assessment

Education

Bachelor's Degree in IT/CS

Job description

• Develop and implement comprehensive change management strategies for IT projects, aligned with organizational goals and project objectives. This includes conducting impact assessments, identifying key stakeholders, and defining success metrics.
• Identify and engage key stakeholders, including senior management, project teams, end-users, and other relevant parties. Build and maintain strong relationships, effectively communicate project updates and change impacts, and address concerns proactively.
• Develop and execute communication plans to inform stakeholders about project progress, changes, and benefits. Utilize various communication channels, such as email, intranet, presentations, and town hall meetings, to ensure effective messaging and reach.
• Design and deliver training programs and educational materials to equip users with the knowledge and skills necessary to adopt new technologies and processes. This may include developing training manuals, online tutorials, and conducting hands on training sessions.
• Conduct thorough impact assessments to identify potential risks and resistance to change. Develop mitigation plans to address these challenges and ensure smooth transitions.
• Identify and address resistance to change. Develop strategies to overcome resistance and foster a positive attitude towards change.
• Support the implementation of changes and monitor the effectiveness of change management activities. Track key metrics and make adjustments as needed to ensure successful adoption.
• Conduct post-implementation reviews to evaluate the success of change management efforts and identify lessons learned for future projects.
• Collaborate closely with project managers, IT teams, and other stakeholders to ensure seamless integration of change management activities with project timelines and deliverables.
• Maintain accurate documentation of change management plans, activities, and results. Prepare regular reports on the progress of change management initiatives and provide updates to senior management.

Requirements

• Bachelor's Degree in Information Technology/Computer Science or any related field
• At least 3-4 years experience in Change Management particularly with ADKAR Model
• Must have hands on experience in Change Management adoption