Responsible for leading and managing change management engagements across HR transformation, workforce transformation, operating model redesign, and technology-enabled transformation programs. The role focuses on developing and overseeing change strategies, managing client relationships, ensuring successful project delivery, leading engagement teams, and driving organizational adoption and business readiness. The Manager also performs engagement management, resource planning, financial management, business development, and people leadership responsibilities to support the growth and success of the practice.
Job Responsibilities
Change Management & Transformation Delivery
- Lead change impact assessments across people, process, technology, culture, and stakeholder dimensions to identify organizational risks, readiness requirements, and adoption implications.
- Develop and oversee enterprise-wide Change Management strategies and plans, including stakeholder engagement, communications, leadership alignment, sponsorship, resistance management, readiness, and adoption activities.
- Serve as the primary day-to-day client contact for change management workstreams and provide strategic advisory support to client leadership teams.
- Lead stakeholder identification, analysis, and engagement planning to build alignment and commitment across impacted business groups.
- Oversee the development and execution of communication strategies, leadership messaging, employee engagement campaigns, presentations, newsletters, and transformation communications.
- Design and facilitate executive workshops, leadership alignment sessions, change champion forums, stakeholder discussions, and transformation governance meetings.
- Lead organizational readiness assessments and monitor adoption metrics, stakeholder sentiment, proficiency levels, and realization of transformation objectives.
- Oversee the development and implementation of learning, training, and user enablement strategies to support sustainable adoption.
- Identify change risks, resistance points, and organizational barriers and implement mitigation strategies to improve transformation success.
- Advise client executives, sponsors, and business leaders on change leadership, stakeholder management, and transformation readiness.
- Establish change success measures, dashboards, surveys, and feedback mechanisms to monitor adoption, engagement, and business outcomes.
- Guide project teams in the application of change management methodologies, tools, and best practices to ensure consistent delivery quality.
- Contributes to the development of change management methodologies, frameworks, accelerators, tools, and intellectual property assets.
Engagement Management & Administrative Responsibilities
- Manage end-to-end project delivery including planning, workplan management, resource allocation, risk management, issue resolution, and quality assurance.
- Monitor project financial performance, including budget management, effort tracking, utilization monitoring, forecasting, invoicing support, and engagement profitability.
- Prepare engagement status reports, executive updates, steering committee materials, and internal management reports.
- Manage engagement staffing requirements and coordinate resource deployment across multiple projects and priorities.
- Ensure compliance with internal risk management, contracting, quality, documentation, and engagement management requirements.
- Support proposal development, project scoping, effort estimation, and preparation of statements of work and client presentations.
- Identify opportunities for additional services and support account growth initiatives within existing and prospective clients.
- Coordinate with internal and external stakeholders to ensure timely project execution and delivery.
- Manage and mentor associates and senior associates by providing coaching, performance feedback, career development guidance, and ongoing support.
- Review and provide quality assurance on deliverables prepared by team members to ensure alignment with project objectives and professional standards.
- Support capability development through knowledge sharing, training, and coaching on change management tools, methodologies, and consulting skills.
- Foster a collaborative, inclusive, and high-performing team environment across engagements.
- Participate in recruitment, interviewing, onboarding, and talent development activities within the practice.
Competency Requirements
Education
- Bachelor's degree in Psychology, Human Resources, Organizational Development, Communications, Business Administration, Management, or related disciplines.
Required
- Minimum 6-8 years of experience in change management, organizational development, HR transformation, workforce transformation, or consulting.
- Experience leading change management workstreams or transformation initiatives.
- Experience managing client relationships and project teams.
- Experience developing and implementing communications, stakeholder engagement, training, and adoption strategies.
- Experience facilitating executive workshops, leadership discussions, and stakeholder engagements.
- Experience managing project plans, budgets, timelines, and engagement risks.
Preferred
- Change Management certification (Prosci, ACMP, or equivalent).
- Experience leading large-scale HR transformation, ERP, HRIS, digital transformation, or organizational transformation programs.
- Experience in consulting or professional services environments.
- Experience in business development, proposal management, and account growth activities.
Competency
- Enterprise change strategy
- Change impact assessment
- Organizational readiness
- Adoption and reinforcement planning
- Resistance management
- Stakeholder & Executive Engagement
- Leadership coaching
- Influence and negotiation
- Facilitation and presentation
- Communications & Learning
- Strategic communications
- Executive messaging
- Training strategy and governance
- Learning enablement
- Consulting & Delivery Management
- Program and project management
- Financial and resource management
- Risk and issue management
- Quality assurance
- Client relationship management
- Coaching and mentoring
- Performance management
- Recruitment and talent development
- Business development and proposal support