Change Management Analyst: Drive Adoption & Impact

Western Union; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Western Union is seeking an Analyst, Change Management to support planning, coordination, and execution of change management activities for small to moderately complex initiatives. You will assist with change impact assessments, communications, training, and adoption measurement to drive business outcomes.

Under moderate supervision, you will develop artefacts, coordinate readiness activities, track metrics, and contribute to continuous improvement of change effectiveness across projects.

Qualifications

• Supports change impact assessments, stakeholder analysis and organisational readiness activities for assigned projects and workstreams to identify business impacts, change risks and adoption requirements.
• Develops and maintains change management artefacts including communication materials, stakeholder engagement plans, readiness assessments, training materials, change logs, implementation support documentation and status reports.

Responsibilities

• Supports change impact assessments, stakeholder analysis and organisational readiness activities for assigned projects and workstreams to identify business impacts, change risks and adoption requirements.
• Develops and maintains change management artefacts including communication materials, stakeholder engagement plans, readiness assessments, training materials, change logs, implementation support documentation and status reports.
• Coordinates change management activities including communications, stakeholder engagement sessions, awareness activities, training logistics and feedback collection.
• Tracks and analyses change management metrics, stakeholder feedback, adoption measures, risks, issues, actions and dependencies and prepares reporting for project and change management stakeholders.
• Supports implementation activities, post-implementation reviews, lessons learned and continuous improvement initiatives to improve change effectiveness and business adoption.

Job description

Western Union is seeking an Analyst, Change Management to support planning, coordination, and execution of change management activities for small to moderately complex initiatives. You will assist with change impact assessments, communications, training, and adoption measurement to drive business outcomes.

Under moderate supervision, you will develop artefacts, coordinate readiness activities, track metrics, and contribute to continuous improvement of change effectiveness across projects.