Cebu Travel Booking & Support Specialist

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Health Insurance

Medical Reimbursement

Performance incentives

Paid training

Job summary

Caldwell Communications Consultancy Philippines is seeking a Customer Service Representative for a Travel Account in Cebu City. The role is onsite, with full paid training and opportunities to handle flight bookings, hotel reservations, and travel inquiries while delivering quality service.

You will join Telesys BPO’s team-focused environment, with incentives, medical benefits, and a supportive path for long-term career growth.

Qualifications

• High School or Senior High School Graduate (College level or graduate is a plus).
• Strong customer service and problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Willing to work onsite in Cebu City.
• Amenable to shifting schedules.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Assist customers with flight bookings, hotel reservations, changes, and cancellations.
• Provide accurate information on fares, schedules, travel policies, and promotions.
• Resolve customer concerns professionally and efficiently.
• Document interactions and transactions accurately in the system.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Customer service

Problem solving

Multitasking

Basic computer skills

Education

High School / Senior High School

Job description

Caldwell Communications Consultancy Philippines is seeking a Customer Service Representative for a Travel Account in Cebu City. The role is onsite, with full paid training and opportunities to handle flight bookings, hotel reservations, and travel inquiries while delivering quality service.

You will join Telesys BPO’s team-focused environment, with incentives, medical benefits, and a supportive path for long-term career growth.