Travel Chat Support Agent — Onsite Cebu | Paid Training

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance

Performance-based incentives

Paid training from Day 1

Job summary

A leading BPO firm is seeking a Customer Service Representative for a travel account in Cebu City. This role involves assisting clients with travel inquiries, ensuring smooth bookings, and providing exceptional customer service. Ideal candidates are High School or Senior High School graduates with excellent English communication and a customer-centric approach. The position offers competitive compensation and incentives along with paid training and career development opportunities.

Qualifications

• High School or Senior High School graduate.
• Excellent communication skills in English.
• Customer-focused with problem-solving capabilities.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options and promotions.
• Record interactions and maintain documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English communication

Attention to detail

Customer-focused

Problem-solving skills

Basic computer knowledge

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

A leading BPO firm is seeking a Customer Service Representative for a travel account in Cebu City. This role involves assisting clients with travel inquiries, ensuring smooth bookings, and providing exceptional customer service. Ideal candidates are High School or Senior High School graduates with excellent English communication and a customer-centric approach. The position offers competitive compensation and incentives along with paid training and career development opportunities.