Hotel Reservation Specialist located in Cebu!

Caldwell Communications Consultancy Philippines; Cebu City; Presencial; PHP 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay and incentives

Career growth and skill-building opportunities

Health Insurance, HMO

Descripción de la vacante

A leading BPO company in Cebu City is hiring a Hotel Reservation Specialist to assist guests with their booking inquiries. The ideal candidate is a high school graduate, customer-focused, and detail-oriented. This position offers competitive pay, performance-based incentives, and paid training. The role requires handling inquiries through various channels and maintaining quality standards. Join a supportive environment and build your career in hotel reservations.

Formación

• High School or Senior High School graduate required.
• Customer-focused and detail-oriented mindset is essential.
• Basic computer literacy needed.
• Willing to work onsite in Cebu City.

Responsabilidades

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.

Conocimientos

Customer-focused

Detail-oriented

Basic computer literacy

Educación

High School or Senior High School graduate

College preferred

Herramientas

Hotel reservation systems

Descripción del empleo

Hotel Reservation Specialist located in Cebu!

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Customer Service Representative – Hotel Reservations

Cebu City | Onsite

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Cebu City

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment

Apply Now

Start your career in hotel reservations in Cebu at Caldwell and ensure smooth guest experiences.

Aloc Rachel

HR Manager Caldwell Communications Consultancy Philippines

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO