Cebu-based Customer Care Specialist | BPO Focused

Accenture PLC; Cebu City; On-site; PHP 305,000 - 365,000; Full time

Job summary

Accenture PLC in Cebu City is seeking a customer service professional to provide support per scope of work and service level requirements, ensuring call quality and timely resolution of customer inquiries.

The role welcomes college graduates with BPO experience, also open to HS grads or undergraduates with 2.5 years of BPO experience, and requires flexibility for shifting schedules and holidays.

Qualifications

• Excellent English communication skills.
• College graduates with at least 6 months of BPO experience.
• High school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Willing to work on shifting schedule and during holidays if needed.
• Willing to work in Cebu City, Cebu.

Responsibilities

• Primarily responsible for providing customer service support according to the scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

Excellent English communication

BPO experience 6 months

BPO experience 2.5 years

Shifting schedule availability

Willing to work in Cebu City

Job description

Accenture PLC in Cebu City is seeking a customer service professional to provide support per scope of work and service level requirements, ensuring call quality and timely resolution of customer inquiries.

The role welcomes college graduates with BPO experience, also open to HS grads or undergraduates with 2.5 years of BPO experience, and requires flexibility for shifting schedules and holidays.