Customer Service Associate - Cebu_ONSITE ONLY

Accenture PLC; Cebu City; Sur place; PHP 305 000 - 365 000; Plein temps

Résumé du poste

Accenture PLC in Cebu City is seeking a customer service professional to provide support per scope of work and service level requirements, ensuring call quality and timely resolution of customer inquiries.

The role welcomes college graduates with BPO experience, also open to HS grads or undergraduates with 2.5 years of BPO experience, and requires flexibility for shifting schedules and holidays.

Qualifications

• Excellent English communication skills.
• College graduates with at least 6 months of BPO experience.
• High school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Willing to work on shifting schedule and during holidays if needed.
• Willing to work in Cebu City, Cebu.

Responsabilités

• Primarily responsible for providing customer service support according to the scope of work and service level requirements.
• Ensure call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Connaissances

Excellent English communication

BPO experience 6 months

BPO experience 2.5 years

Shifting schedule availability

Willing to work in Cebu City

Description du poste

JOB DESCRIPTION:

Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

JOB QUALIFICATIONS:

• Excellent English Communication Skills


• Open to college graduates with at least 6 months of BPO experience


• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience


• Amenable to work on shifting schedule and during holidays if needed


• Willing to work in Cebu City, Cebu.

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.