CCSS Representative

HSBC; Quezon City; On-site; PHP 290,000 - 424,000; Full time

Job summary

HSBC Philippines is seeking an experienced Contact Centre Service & Sales Representative III to join our team in Quezon City. You will handle customer calls with courtesy, resolve issues at first contact, and promote bank products based on customer needs.

You will work in a fast-paced, high-volume environment with flexible shifts, develop product knowledge through training, and contribute to customer loyalty by delivering on promises and excellent service.

Qualifications

• Must have education standard to at least high school diploma and be of a legal working age.
• Must be proficient in language(s) required by the process.
• Open to working flexible shifting schedules.
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations.
• Ability to work in a high-volume, fast paced environment is required.
• Excellent communication skills and is polite and friendly at all times.
• Displays patience and empathy.

Responsibilities

• Answers/ makes phone calls from HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
• Delivers what is promised in line with customer expectations.
• Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products.
• Provides excellent customer service to complex customer calls by keeping up to date on training and internal communications.
• Certified to handle multiple propositions or multiple products.
• Generates customer loyalty through strong knowledge of key products and services.
• Owns and resolves issues and understands how and when to escape.

Skills

Communication skills

Customer service

Team player

Problem solving

Education

High school diploma

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CONTACT CENTRE SERVICE & SALES REPRESENTATIVE III.

In This Role, You Will

• Answers/ makes phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.


• Delivers what is promised in line with customer expectations


• Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products


• Provides excellent customer service to complex customer calls by keeping up to date on training and internal communications


• Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards)


• Generates customer loyalty through strong knowledge of key products and services


• Owns and resolves issues and understands how and when to escape

To be successful in this role, you should meet the following requirements:

• Must have education standard to at least high school diploma and be of a legal working age


• Must be proficient in language(s) required by the process


• Open to working flexible shifting schedules


• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development


• Takes pride in delivering what is promised in line with the customer and service expectations


• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order


• Ability to work in a high-volume, fast paced environment is required


• Proficiency with personal computers and basic software packages and specialised applications


• Excellent communication skills and is polite and friendly at all times


• Displays patience and empathy

Candidate with less relevant experience or skills may be offered a lower Global Career Band that is stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.