CCA3 - Customer Service Representative - 22.01

Magellan Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Magellan Solutions in the Philippines is seeking a Customer Service Representative (CCA3 - 22.01) to handle minor outbound tasks, email, and chat support for client-facing needs.

The role stresses empathy, rapport-building, and clear communication in a high-volume call environment, with a preference for a minor sales background. Candidates should have at least 1.5 years in customer service and familiarity with MS Office and Google Workspace.

Qualifications

• Must have a customer service background with at least 1.5 years experience.
• Strong communication and rapport-building skills are essential.
• Proficiency in Microsoft Office and Google Workspace required.

Responsibilities

• Perform minor outbound calls when needed to support inbound tasks.
• Provide minimal email responses and chat support to clients.
• Assist with light cross/up-sell activities as appropriate.
• Maintain high-quality service and CSAT through accurate and timely responses.

Skills

Rapport building

Clear communication

High call volume handling

Customer service mindset

Empathy

Conversational fluency

Sales awareness

Education

SHS completed or 72 units in tertiary

Tools

Microsoft Office

Google Workspace

Job description

CCA3 - Customer Service Representative - 22.01

About the job CCA3 - Customer Service Representative - 22.01

BASIC FUNCTIONS:

• Minor Outbound (only if necessary based onInbound tasks)
• Minimal Email Responses (Client Facing)
• Minimal Chat Responses (Soc.Med Platform)
• Minor Cross/Upsell requirement

KEY RESULT AREAS:

• Quality
• CSAT Customer Satisfaction

COMPETENCIES NEEDED:

• Speaks well, ability to build rapport.
• Articulate and Comprehensible
• Must be willing to work in a high call volumeenvironment.
• High Customer Service Acumen
• Empathic and Great Comms
• Spontaneous and conversant.
• Preferably with minor Sales Background

QUALIFICATIONS:

• Must complete SHS or Atleast 72 units of Tertiary
• Minimum of 1.5Yr of Customer Service Background
• Versed on Microsoft and Google Applications (google Workspace)