CCA2 - Customer Service - 22.01

Magellan Solutions; Mandaluyong; On-site; PHP 335,000 - 446,000; Full time

Job summary

Magellan Solutions is hiring for CCA2 - Customer Service to handle email support for pre- and post-sales questions, and to manage order processing including creating order forms, invoices and refunds, with a focus on high accuracy.

Ideal candidates will have 1–2 years of BPO experience with email handling for international accounts, strong communication, attention to detail, good typing skills, and the ability to work across schedules while remaining calm with upset customers.

Qualifications

• 1–2 years of BPO experience, preferably with email handling for an international account.
• Customer service experience.
• Keen attention to detail.
• Good typing skills.
• Good communication, analytical, and organizational skills.
• Ability to prioritize and complete all job duties.
• Willing to work in any schedule.
• Resourceful and passionate about people.
• Experience with retention campaigns is an advantage.
• Should be able to handle enraged customers.

Responsibilities

• Answer pre- and post-sales questions through email correspondence.
• Perform order processing – creating order forms, invoices and refunds.
• Maintain high accuracy in the information provided to customers.

Skills

Email construction

Typing skills

Communication skills

Analytical skills

Organizational skills

Prioritization & time management

Education

Some college (2 years)

Job description

About the job CCA2 - Customer Service - 22.01

BASIC FUNCTIONS:

• Agents will be doing customer service role mainly answering pre and post sales questions through email correspondence.
• They will also be doing order processing - creating order forms, invoices and refund processes.
• They are also expected to have high accuracy in terms of the information they are giving to our customers

KEY RESULT AREAS:

• Campaign Specific KPIs
• Satisfaction rate

COMPETENCIES NEEDED:

• Good in email construction
• No previous record of fraud
• At least 2 years in college

QUALIFICATIONS:

• 1-2 years BPO experience preferably with email experience handling an international account.
• With customer service experience
• Keen attention to details
• Good communication, analytical, and organizational skills
• Must be able to prioritize and complete all job duty requirements
• Good typing skills.
• Willing to work in any schedule.
• Resourceful and passionate about people
• Having experience with retention campaign is an advantage.
• Should be able to handle enraged customers