CCA3 - Customer Service Representative - 22.01

Magellan Solutions; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Magellan Solutions is seeking a Customer Service Representative (CCA3) to handle inbound calls about product inquiries, perform callback and outbound calls, and provide email and chat support for DocuWalk customers.

A successful candidate will have strong oral and written communication, the ability to multitask, learn quickly, and maintain first-call resolution with quality. College background and 2–3 years of service experience preferred; typing speed at least 35 WPM.

Qualifications

• Preferably college graduate or with at least 2 years of college.
• Very good oral and written communication skills.
• With at least 2-3 years customer service experience.
• Good thought process.
• With very good attendance record from previous companies.
• Typing speed must be at least 35 words per minute.

Responsibilities

• Take inbound calls about product inquiries.
• Perform callback/outbound calls.
• Provide email and chat support for DocuWalk customers.
• Answers customer inquiries on how to use the product.

Skills

Oral communication

Written communication

Multitasking

Fast learner

Attendance

Education

College graduate (2 years)

Job description

CCA3 - Customer Service Representative - 22.01

About the job CCA3 - Customer Service Representative - 22.01

BASIC FUNCTIONS:

INBOUND AGENTS

• Takes inbound calls about product
• inquiries.
• Perform callback/outbound calls
• Provide email and chat support for DocuWalk customers.
• Answers customer inquiries on how to

KEY RESULT AREAS:

• QA
• FRT/Chat
• FRT/Email
• Behavior
• AHT

COMPETENCIES NEEDED:

• Excellent in oral and written communication skills
• Ability to multitask
• Ability to learn fast and understand different process
• Can manage first call resolution and target AHT without compromising quality

QUALIFICATIONS:

• Preferably college graduate or with at least 2 years of college
• Has very good oral and written communication skills
• With at least 2-3 years customer service experience
• Good thought process
• With very good attendance record from previous companies
• Typing speed must be at least 35 words per minute