CCA3 - Customer Service Agent - 22.01

Magellan Solutions; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Magellan Solutions is seeking a Customer Service Agent to handle inbound calls for order taking and basic support, with emphasis on upselling and cross-selling products designated by the client. You will follow a script while maintaining natural conversation and ensuring accurate notations.

In a high-volume call center, you’ll demonstrate articulate English, composure under pressure, and strong multitasking to hit key metrics like conversion and cross-sell while delivering exceptional service.

Qualifications

• Upselling experience is essential.
• Must be spontaneous and conversant.
• Ability to follow a script while carrying the conversation.
• Comfort with high call volume environments.

Responsibilities

• Handle inbound calls for order taking and basic customer service.
• Upsell and cross-sell of client-designated products.
• Multitask to ensure notations are complete before the call ends (low wrap time).
• Adhere to scripts and achieve key metrics like conversion and cross-sell.

Skills

Upselling

Articulate English

Work under pressure

High call volume

Critical thinking

Job description

About the job CCA3 - Customer Service Agent - 22.01

BASIC FUNCTIONS:

• Agents will take inbound calls to do order taking and handle basic customer service.
• Agents are also expected to do upsell and cross selling of other products designated by the client.
• Multitask to ensure notations are complete before the end of the call (Low wrap up time is required)

KEY RESULT AREAS:

• Conversion
• Cart Value
• Cross Sell
• Compliance to the script

COMPETENCIES NEEDED:

• Articulate and Comprehensible
• Can work under pressure.
• Must be willing to work in a high call volume
• Critical Thinking
• Above Average English communications skills

QUALIFICATIONS:

• Experience in Upselling is a must.
• Spontaneous and conversant.
• Agents will have a script to follow but must be able to carry a conversation and get back to the script.
• Must be willing to work in a high call volume environment.