CCA1/CCA2 - Customer Service Representative - 22.02

Magellan Solutions; Mandaluyong; On-site; PHP 167,000 - 279,000; Full time

Job summary

Magellan Solutions is seeking a Customer Service Representative to handle outbound calls, gather customer data, and input it accurately into client systems. The role emphasizes high English proficiency, quick rapport building, and the ability to multitask in a fast-paced environment.

Candidates should have strong oral and written communication and a basic background in sales is advantageous. The position requires good typing speed and basic MS Office skills (Word, Excel, PowerPoint), with

Qualifications

• Degree Holder or with at least 2 years of college
• Sales Background is an advantage
• Has very good oral and written communication skills

Responsibilities

• Outbound calling posing as customer or mystery shopper
• Meet established productivity goals, call handling time, records accuracy
• Asks certain information from the banks and financial institutions
• Research using a specific set of procedures and website rates of various financial institutions
• Enters gathered information in a specific system to the client
• Gathers customers information and inputs in the system correctly

Skills

English proficiency

Oral and written communication

Rapport building

Multitasking

Typing speed

Workflow understanding

Goal oriented

Results driven

MS Word

MS Excel

PowerPoint

Sales background

Education

College level or degree

Job description

CCA1/CCA2 - Customer Service Representative - 22.02

Job Openings CCA1/CCA2 - Customer Service Representative - 22.02

About the job CCA1/CCA2 - Customer Service Representative - 22.02

BA SIC FUNCTIONS:

• Outbound calling posing as customer or mystery shopper
• Meet established productivity goals, call handling time, records accuracy
• Asks certain information from the banks and financial institutions.
• Research using a specific set of procedures and website rates of various financial institutions.
• Enters gathered information in a specific system to the client.
• Gathers customers information and inputs in the system correctly.

KEY RESULT AREAS:

TBD

COMPETENCIES NEEDED:

• Very high level of English language competency
• High comprehension skills
• Sales background is an advantage
• Ability to build rapport quickly
• Ability to multitask
• High level of typing speed and accuracy
• Ability to learn and understand workflow process
• Goal Oriented
• Results Driven
• Should be able to speak well
• Should have a reasonable typing skill. Agents who tend to do short cuts is not advisable.
• Should have average competency in Microsoft word, excel and PowerPoint.

QUALIFICATIONS:

• Degree Holder or with at least 2 years of college
• Sales Background is an advantage
• Has very good oral and written communication skills