CCA2 - Customer Service Support - 22.01

Magellan Solutions; Mandaluyong; On-site; PHP 201,000 - 301,000; Full time

Job summary

Magellan Solutions in the Philippines is seeking a Customer Service Support agent responsible for handling emails, creating online cases, and taking calls with high accuracy. You will address charging issues and guide customers on setting TEMPO in the correct mode, while also answering general product questions for techsuits, goggles, fins, and related items.

The role emphasizes clear communication in English, precise information, and patient customer interactions to resolve inquiries

Qualifications

• Experience in customer service or contact center is preferred.
• Ability to respond accurately to customer inquiries about products and services.
• Strong written and verbal communication in English.

Responsibilities

• Respond to customer emails, create online cases, and handle calls with accuracy.
• Provide information about charging issues or how to set TEMPO in the right mode.
• Answer questions about other products such as techsuits, goggles, fins, non-electronic and electronic.

Skills

Customer service

Email handling

Case creation

Product knowledge

Job description

About the job CCA2 - Customer Service Support - 22.01

BASIC FUNCTIONS:

• Agents will be doing customer service role mainly answering emails, creating online cases and calls.
• They are also expected to have high accuracy in terms of the information they are giving to our customers about charging issues or downloading songs, how to set TEMPO in the right mode
• The agents may provide answers to general questions about the other products (e.g.,techsuits, goggles, fins, non-electronic and electronic)