Cash Automation Technician – Install, Support & Field Service

Dinero365, Inc.; Urdaneta; Hybrid; PHP 167,000 - 391,000; Full time

Benefits offered by this job

Company Driver position in Pasig/Tagu話

Job summary

Dinero365, Inc. is seeking a Machine Specialist to support cash acceptance machines (CAMs) and ATMs for client installations nationwide. You will assemble, install, operate, train users, and perform basic maintenance, while addressing client questions via hotline or Freshdesk.

You will troubleshoot issues, document steps, and ensure timely communication with stakeholders. Travel is required for on-site deployments and service visits.

Qualifications

• Basic understanding of machine operation, troubleshooting and maintenance.
• 0–1 year experience with ATMs or CAMs.
• Electrical background preferred but not required.
• Strong problem-solving and communication skills.
• Attention to detail and organizational abilities.
• Customer-focused mindset and service orientation.
• Proficiency with documentation and communication software.
• Basic mechanical assembly and maintenance skills.
• Willingness to travel nationally for installations and maintenance.

Responsibilities

• Resolve routine technical incidents and assist with complex issues with senior team members.
• Document troubleshooting steps and communicate with stakeholders in a timely manner.
• Troubleshoot and minimize downtime to ensure smooth machine operation.
• Provide on-site installation support at client locations.
• Trigger escalation procedures when service levels are at risk.
• Recommend and implement improvements to processes and technical standards.
• Perform simple mechanical and electrical assembly of machine components.
• Follow standard assembly procedures and use tools properly.
• Validate assembled machines for proper functionality and readiness for deployment.

Skills

Problem-solving

Communication

Attention to detail

Organizational skills

Customer-focused

Documentation

Mechanical skills

Willingness to travel

Education

Electrical engineering background

Tools

Freshdesk

Job description

Dinero365, Inc. is seeking a Machine Specialist to support cash acceptance machines (CAMs) and ATMs for client installations nationwide. You will assemble, install, operate, train users, and perform basic maintenance, while addressing client questions via hotline or Freshdesk.

You will troubleshoot issues, document steps, and ensure timely communication with stakeholders. Travel is required for on-site deployments and service visits.