Machine Specialist

Dinero365, Inc.; Cebu City; On-site; PHP 180,000 - 320,000; Full time

Job summary

Dinero365, Inc. is seeking a Machine Specialist to support customers with Cash Acceptance Machine (CAM) and ATM installation, operation, orientation, and training.

You will troubleshoot issues, document steps, and provide on-site guidance to ensure reliable machine performance. Ideal candidates have a basic understanding of machine operations, 0–1 year experience with ATMs or CAMs, and strong communication skills.

Qualifications

• Basic understanding of machine operations, troubleshooting and maintenance.
• 0–1 year experience with ATMs or CAMs.
• Electrical engineering background preferred but not required.
• Strong problem-solving and communication skills.
• Detail-oriented and organized; customer-focused.

Responsibilities

• Resolve routine technical incidents and collaborate with senior team members.
• Document troubleshooting steps and communicate with stakeholders.
• Troubleshoot to minimize downtime and ensure smooth operation.
• Provide on-site installation support at client locations.
• Escalate issues when service levels are at risk.
• Suggest improvements to processes and standards.
• Perform machine assembly and maintenance tasks.
• Conduct validation and functional testing of machines.

Skills

Troubleshooting

On-site support

Documentation

Machine assembly

Customer service

Electrical/mechanical basics

Education

Electrical engineering background

Tools

Freshdesk

Job description

Dinero365, Inc. is a fintech and cash automation company providing end-to-end physical and digital currency management infrastructure. Our solutions integrate intelligent cash devices with banking networks and enterprise systems, enabling real-time crediting, treasury visibility, and controlled cash circulation. We empower businesses to transform traditional cash handling procedures into a secure, automated, and data-driven financial ecosystem.

We are looking for a Machine Specialist to join our team and assist clients with Cash Acceptance Machine assembly, installation, operation, orientation and training, address their questions, and perform basic maintenance tasks. The role will involve providing guidance, resolving technical issues, and ensuring client satisfaction via hotline or our ticketing system Freshdesk.

Responsibilities:

Operations:

• Resolve routine technical incidents and collaborate with senior team members for complex issues.
• Document troubleshooting steps and ensure timely communication with all stakeholders.
• Troubleshoot and resolve issues to minimize downtime and ensure smooth machine operation.
• Provide on-site support for installation of machines at client locations.
• Trigger escalation procedures when service levels are at risk.
• Recommend and implement improvements to processes and technical standards.

Manufacturing:

• Perform simple mechanical and electrical assembly of machine components, including structures, wiring, sensors, peripherals.
• Follow standard assembly procedures and ensure proper use of tools, equipment, and materials.
• Conduct validation of assembled machines to ensure proper functionality.
• Execute functional and operational testing of machines to confirm readiness for deployment.

Requirements:

• With understanding of basic machine operations, troubleshooting, and maintenance
• With zero to one year experience with Automated Teller Machine (ATMs) or Cash Accept Machine (CAMs)
• Preferably with electrical engineering background, but not required
• Strong problem-solving and communication skills
• Attention to detail and organizational abilities
• Customer-focused mindset and a passion for delivering excellent service
• Proficiency in using computer software and tools for documentation and communication
• Demonstrated basic mechanical skills for machine assembly and maintenance
• Willingness to undertake national travel for client installations and maintenance