Cash Automation Field Technician — Install, Train & Support

Dinero365, Inc.; Cebu City; On-site; PHP 180,000 - 320,000; Full time

Job summary

Dinero365, Inc. is seeking a Machine Specialist to support customers with Cash Acceptance Machine (CAM) and ATM installation, operation, orientation, and training.

You will troubleshoot issues, document steps, and provide on-site guidance to ensure reliable machine performance. Ideal candidates have a basic understanding of machine operations, 0–1 year experience with ATMs or CAMs, and strong communication skills.

Qualifications

• Basic understanding of machine operations, troubleshooting and maintenance.
• 0–1 year experience with ATMs or CAMs.
• Electrical engineering background preferred but not required.
• Strong problem-solving and communication skills.
• Detail-oriented and organized; customer-focused.

Responsibilities

• Resolve routine technical incidents and collaborate with senior team members.
• Document troubleshooting steps and communicate with stakeholders.
• Troubleshoot to minimize downtime and ensure smooth operation.
• Provide on-site installation support at client locations.
• Escalate issues when service levels are at risk.
• Suggest improvements to processes and standards.
• Perform machine assembly and maintenance tasks.
• Conduct validation and functional testing of machines.

Skills

Troubleshooting

On-site support

Documentation

Machine assembly

Customer service

Electrical/mechanical basics

Education

Electrical engineering background

Tools

Freshdesk

Job description

Dinero365, Inc. is seeking a Machine Specialist to support customers with Cash Acceptance Machine (CAM) and ATM installation, operation, orientation, and training.

You will troubleshoot issues, document steps, and provide on-site guidance to ensure reliable machine performance. Ideal candidates have a basic understanding of machine operations, 0–1 year experience with ATMs or CAMs, and strong communication skills.