Machine Specialist

Dinero365, Inc.; Puerto Princesa; Hybrid; PHP 250,000 - 350,000; Full time

Job summary

Dinero365, Inc. is a fintech and cash automation company seeking a Machine Specialist to support clients with cash acceptance machines. Responsibilities include assembly, installation, operation, orientation, training, and basic maintenance.

You will troubleshoot issues, provide on-site support, and maintain clear documentation to ensure client satisfaction via hotline or Freshdesk. Open to candidates nationwide within the Philippines, with travel to client sites for installations and service.

Qualifications

• Understanding of basic machine operations and maintenance.
• Prior exposure to ATM/CAM hardware is a plus.
• Willingness to travel nationwide for installations and service.

Responsibilities

• Resolve routine technical incidents and assist with complex issues with senior staff.
• Document troubleshooting steps and communicate with stakeholders.
• Provide on-site support for machine installation at client locations.
• Perform simple assembly, wiring, and testing of machine components.
• Escalate issues when service levels are at risk and suggest improvements.

Skills

Machine troubleshooting

Customer service

Documentation

Communication skills

Attention to detail

Willingness to travel

Electrical/mechanical basics

Education

Electrical engineering background preferred

Tools

Freshdesk

Job description

Dinero365, Inc. is a fintech and cash automation company providing end-to-end physical and digital currency management infrastructure. Our solutions integrate intelligent cash devices with banking networks and enterprise systems, enabling real-time crediting, treasury visibility, and controlled cash circulation. We empower businesses to transform traditional cash handling procedures into a secure, automated, and data-driven financial ecosystem.

We are looking for a Machine Specialist to join our team and assist clients with Cash Acceptance Machine assembly, installation, operation, orientation and training, address their questions, and perform basic maintenance tasks. The role will involve providing guidance, resolving technical issues, and ensuring client satisfaction via hotline or our ticketing system Freshdesk.

Responsibilities:

Operations:

Resolve routine technical incidents and collaborate with senior team members for complex issues.

Document troubleshooting steps and ensure timely communication with all stakeholders.

Troubleshoot and resolve issues to minimize downtime and ensure smooth machine operation.

Provide on-site support for installation of machines at client locations.

Trigger escalation procedures when service levels are at risk.

Recommend and implement improvements to processes and technical standards.

Manufacturing:

Perform simple mechanical and electrical assembly of machine components, including structures, wiring, sensors, peripherals.

Follow standard assembly procedures and ensure proper use of tools, equipment, and materials.

Conduct validation of assembled machines to ensure proper functionality.

Execute functional and operational testing of machines to confirm readiness for deployment.

Requirements:

With understanding of basic machine operations, troubleshooting, and maintenance

With zero to one year experience with Automated Teller Machine (ATMs) or Cash Accept Machine (CAMs)

Preferably with electrical engineering background, but not required

Strong problem-solving and communication skills

Attention to detail and organizational abilities

Customer-focused mindset and a passion for delivering excellent service

Proficiency in using computer software and tools for documentation and communication

Demonstrated basic mechanical skills for machine assembly and maintenance

Willingness to undertake national travel for client installations and maintenance

Open to applicants in:

1. Davao Area - WFH/Field Arrangement

2. Metro Manila Area - WFH/Field Arrangement

3. CALABARZON Areas - WFH/Field Arrangement

4. North Luzon Areas (Pangasinan) - WFH/Field Arrangement

5. Palawan Area (Puerto Prinsesa) - Field Arrangement/WFH