Carrier Integration Assistant

Clark Development Corporation; Angeles; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

HMO and dependent coverage after year

Free meals

Free shuttle services

Recreational facility

Salary increases / promotions

Job summary

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Pampanga, is seeking a Carrier Integration Assistant to join our dynamic team.

The role focuses on coordinating carrier transfer activities, maintaining documentation, and supporting operational and admin duties. Ideal candidates have 1–2 years in admin or BPO, strong communication, and proficiency with Excel; Applied Epic is a plus. On-site work with benefits included.

Qualifications

• 1+ year of admin or BPO experience.
• Strong written and verbal communication skills.
• Excellent data entry and documentation abilities.
• Proficient with Microsoft Excel.
• Experience coordinating with multiple teams.

Responsibilities

• Coordinate and manage carrier transfer activities, including notifications, progress tracking, confirmations, and timely completion of transfer requirements.
• Verify and maintain access credentials, policy availability, and transfer records, ensuring logins are established and communicated.
• Serve as liaison between carriers, branch teams, and U.S.-based stakeholders, providing status updates and facilitating communication.
• Maintain accurate documentation of transfer activities and updates within designated systems.
• Generate, update and manage reports, policy lists, master spreadsheets, carrier portals, and forms to support tracking and reporting.
• Support special projects and perform admin or operational duties, including data validation and process improvements.

Skills

Strong written and verbal comms

Time management

Problem-solving

Data entry

Microsoft Excel

Education

High School Diploma

Tools

Applied Epic

Job description

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Carrier Integration Assistantto join our dynamic team.

Job Responsibilities:

• Coordinate and manage carrier transfer activities, including sending notifications, tracking progress, following up on confirmations, and ensuring timely completion of all transfer-related requirements.
• Verify and maintain access credentials, policy availability, and transfer records, ensuring all necessary service and administrative logins are established and communicated to appropriate stakeholders.
• Serve as a liaison between carriers, branch teams, and U.S.-based stakeholders by responding to inquiries, providing status updates, and facilitating effective communication throughout the transfer process.
• Maintain accurate documentation of transfer activities, correspondence, and project updates within designated systems, ensuring records remain complete, organized, and up to date.
• Generate, update, and manage reports, policy lists, master spreadsheets, carrier portals, and required forms to support operational tracking and reporting needs.
• Support special projects and perform additional administrative or operational duties as assigned, including policy research, data validation, file maintenance, process reviews, and continuous improvement initiatives.

Job Qualifications

Job Requirements:

• At least 1 year of administrative experience or BPO experience
• With both inbound and outbound communications experience
• Strong written and verbal communication skills
• Confident in speaking with the partners and vendors
• Critical thinking during complex situations
• Strong problem-solving skills
• Understanding of workflow compliance
• Clear documentation and follow-up skills and experience coordinating with multiple teams
• Persistence in troubleshooting until root cause is identified
• Proficient with Microsoft Excel
• Mastery in Applied Epic is a plus
• With time management
• Excellent in Data Entry and clerical work

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.

Job Overview

Company SWAK BPO CORP.

Employment Type Full-Time

Experience 1-2 Years

Education High School Diploma

Experience Level Entry Level

Personnel Needed 1 Open

Category Customer Service