Relationship Manager

Angeles City, Pampanga, Philippines; Angeles; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

HMO

Second-year dependent free

Free meals

Free shuttle service

Recreational facility

Job summary

Swak BPO Corp. in the Clark Freeport Zone, Angeles City, Pampanga, seeks a Relationship Manager to handle 15–20 partner accounts. You will build strong client relationships, assess needs, and drive service delivery and improvements.

The role requires strong English communication, group presenting skills, and the ability to work cross-functionally in a fast-paced BPO environment. On-site position with opportunities for growth and L&D support.

Qualifications

• Strong English communication skills (written and verbal).
• Confidence speaking in front of groups.
• Ability to work collaboratively within a team and across departments.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Critical decision-making and problem-solving skills.
• Comfort in high-pressure situations.
• Knowledge of insurance with willingness to learn more.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Familiarity with American business standards (efficiency, direct communication, and individual responsibility).
• Results-driven with a focus on achieving and exceeding partners satisfaction and retention goals.

Responsibilities

• Develop and maintain strong relationships with partners, acting as the primary point of contact.
• Understand partners' needs and objectives, providing tailored solutions and services.
• Monitor and analyze partners' performance metrics, preparing regular reports and presentations.
• Collaborate with internal teams to ensure timely and successful delivery of services.
• Identify opportunities for account growth and proactively suggest improvements.
• Manage partner expectations and address any issues or concerns promptly.
• Lead partner meetings and presentations, effectively communicating insights and recommendations.
• Stay informed on industry trends and best practices to drive operational success.
• Manage 15 - 20 partner accounts simultaneously.
• Document and reengineer processes across various systems and platforms for efficiencies.

Skills

English communication

Public speaking

Team collaboration

Analytical thinking

Problem solving

Relationship management

Interpersonal skills

Working under pressure

US business standards familiarity

Job description

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Relationship Manager to join our dynamic team.

Job Responsibilities

• Develop and maintain strong relationships with partners, acting as the primary point of contact.
• Understand partners' needs and objectives, providing tailored solutions and services.
• Monitor and analyze partners' performance metrics, preparing regular reports and presentations.
• Collaborate with internal teams to ensure timely and successful delivery of services.
• Identify opportunities for account growth and proactively suggest improvements.
• Manage partner expectations and address any issues or concerns promptly.
• Lead partner meetings and presentations, effectively communicating insights and recommendations.
• Stay informed on industry trends and best practices to drive operational success.
• Manage 15 - 20 partner accounts simultaneously.
• Document and reengineer processes across various systems and platforms for efficiencies.

Job Requirements

• Strong English communication skills (written and verbal)
• Confidence speaking in front of groups
• Ability to work collaboratively within a team and across departments.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Critical decision-making and problem-solving skills
• Comfort in high-pressure situations
• Insurance knowledge with a willingness to learn more
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Familiarity with American business standards (efficiency, direct communication, and individual responsibility)
• Results-driven with a focus on achieving and exceeding partners satisfaction and retention goals.
• Excellent time management and organizational skills

Why work with Swak BPO Corp.

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.