Carrier Integration Assistant

Swak BPO Corp; Angeles; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Opportunity for promotions and salary increases

Health Maintenance Organization (HMO) benefits

Free meals

Free shuttle services

Recreational facilities

Job summary

Swak BPO Corp. is seeking a Carrier Integration Assistant to coordinate carrier transfer activities effectively. The role involves managing communication between carriers and U.S. stakeholders, maintaining documentation, and supporting various operational duties.

Applicants should have at least 1 year of administrative or BPO experience and strong problem-solving skills. Additionally, the position offers opportunities for promotions, HMO benefits, and free meals.

This position is on-site in Clark Freeport Zone, Angeles City.

Qualifications

• At least 1 year of administrative experience or BPO experience.
• Experience with both inbound and outbound communications.
• Strong written and verbal communication skills.
• Confident in speaking with partners and vendors.
• Critical thinking during complex situations.
• Clear documentation and follow-up skills.

Responsibilities

• Coordinate and manage carrier transfer activities.
• Verify and maintain access credentials, policy availability, and transfer records.
• Serve as a liaison between carriers, branch teams, and U.S.-based stakeholders.
• Maintain accurate documentation of transfer activities.
• Generate, update, and manage reports and required forms.
• Support special projects and perform additional administrative duties as assigned.

Skills

Administrative experience or BPO experience

Strong written and verbal communication skills

Proficient with Microsoft Excel

Strong problem-solving skills

Tools

Applied Epic

Job description

Swak BPO Corp.

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Carrier Integration Assistant to join our dynamic team.

Job Responsibilities

• Coordinate and manage carrier transfer activities, including sending notifications, tracking progress, following up on confirmations, and ensuring timely completion of all transfer-related requirements.
• Verify and maintain access credentials, policy availability, and transfer records, ensuring all necessary service and administrative logins are established and communicated to appropriate stakeholders.
• Serve as a liaison between carriers, branch teams, and U.S.-based stakeholders by responding to inquiries, providing status updates, and facilitating effective communication throughout the transfer process.
• Maintain accurate documentation of transfer activities, correspondence, and project updates within designated systems, ensuring records remain complete, organized, and up to date.
• Generate, update, and manage reports, policy lists, master spreadsheets, carrier portals, and required forms to support operational tracking and reporting needs.
• Support special projects and perform additional administrative or operational duties as assigned, including policy research, data validation, file maintenance, process reviews, and continuous improvement initiatives.

Job Requirements

• At least 1 year of administrative experience or BPO experience.
• Experience with both inbound and outbound communications.
• Strong written and verbal communication skills.
• Confident in speaking with partners and vendors.
• Critical thinking during complex situations.
• Strong problem‑solving skills.
• Understanding of workflow compliance.
• Clear documentation and follow-up skills and experience coordinating with multiple teams.
• Persistence in troubleshooting until root cause is identified.
• Proficient with Microsoft Excel.
• Mastery in Applied Epic is a plus.
• Time management.
• Excellent data entry and clerical work.

Why work with Swak BPO Corp.

• Opportunity to work with international teams and companies.
• Opportunity for promotions and salary increases.
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost.
• Free meals prepared and provided by the company to promote a healthy lifestyle.
• Free shuttle services provided around Angeles City and nearby areas.
• A recreational facility that provides comfort and entertainment for employees to unwind.

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.